Where can the Flowers be delivered ?
The Flowers can be delivered all across the length & breadth of  India Please view the Delivery locations. The same day delivery locations and all locations which can be immediately serviced are classified seperately. List of locations to where the order has to to be placed preferably 24-48 hrs in advance has also been mentioned. For the locations not mentioned in the entire locations list, please do send us an e-mail specifying your desired product ,the delivery location and delivery date so that we could check and confirm the same.

From where are the Flowers bought ?
All the items are bought from local Florists of the respective city or Town which have been renowned for their quality of service for years. We deliver only Fresh Flowers.

Iam not very sure about your credentials!
You as a buyer can be rest assured about this web-sites credentials. India Flower Deliveries has been in the market since the last 5yrs having executed thousands of orders for various National & International Florists. You can read our Customer Testimonials.

How do I place an order ?
First select the product you want. Then click on the "Add to card". Then to add more items you can click on "Add more items". Once you have all your items in the shopping cart, click on "Pay & Finish"..Fill in all the columns and you can write all your special instructions for delivery (like on what date you would like delivered etc.) . After entering all details click on "Submit" and you have placed your order. Incase you have any doubts or needs to clarify anything you may please email giving us more instructions regarding delivery.

I enter the order, what happens then ? How does the process go ?
As soon as you enter the order successfully, a message is sent to us, at Hyderabad, India.We start processing all orders at 9.00 am IST and make sure that the delivery is made on the specified date. Your will instantly receive an Order number from our payment gateway processor (CC Avenue/Avenues India) stating your entire order details. Incase you have missed out any details then please do mail us immediately at indiaflowerdeliveries@yahoo.co.in so that we will do the needful immediately.

Almost all deliveries are acknowledged  and an e-mail is sent to you from India Flower Deliveries acknowledging the receipt of your order. After the delivery is completed we will also try and mail you the delivery confirmation the same day evening or by next day morning depending on the time of completion of your delivery. That ends the gift process.

Can I send some message along with the Flowers ?
Yes, You can send a message with the Flowers . Just  enter your details in the ' Instructions column'  and we shall send a card along with your gift with your message on it

Can one order for Custom Made Flower Deliveries?
Yes, You are most welcome to send us your unique Flower Gift ideas like Delivering life Size Flowers, A Room full of Flowers, Flowers delivery to the same person 3-4 times a day,365 Roses etc...Pl do mail us your specifications and the same can be executed depending on the location and feasibility.

How many days do you take to deliver the Flowers after the payment has been made?
We deliver your Flowers on the specified date provided you. For the same day delivery orders the orders should be place before 12 Noon everyday. We believe that your occasion is important and we understand this .The Flowers shall be delivered during the working hours, from 9am. to 8.00 pm. We will try our best to deliver the Flowers at the exact time indicated by you but we request your cooperation to kindly accommodate reasonable time delays due to sporadic and festive demands.

How can I help to ensure my delivery is made on time?
When filling out the order form please make sure you complete all items to the best of your knowledge. Items such as address, telephone number and major landmarks are very helpful. Please indicate any instructions for us appropriately by separate e-mail if possible. Flowers will be hand delivered ASAP between 9Am to 8Pm on the specified date.Flower can also be delivered at any specific time depending on the distance and the products/Most of our orders are delivered ASAP before noon itself. If you place ur order 24 hrs in advance then only we can surely try our level best to get it delivered at any specific time or ASAP
 

How do I make the payment ?
Our authorized online Payment processor , CCAvenue can handle customer purchases made through Master card, Visa ,JCB,Diner's Club,Citibank E-cards and American Express cards.
HDFC,Citibank, & Centurion bank,Bank of Punjab,Federal Bank, ICICI Infinity, UTI I-Connect, Orienatal Bank of Commerce, IDBI net banking clients,etc.., can now pay online.You can view the latest payment options available on this site at:
Payment Options>>>

If a credit card company refuses or declines a charge, how can I get more information?
To protect the card owner's privacy, credit card companies do not tell the merchant (CCAvenue) the reason why a customer's charge was refused. If an order is refused or declined, you should contact your credit card company and ask the reason why the charge was declined. We however do email you  the message that the order has been refused or declined; and advise your to try again with a different credit card.

What level of encryption does your online retailer use?
CCAvenue , our online Payment processor  uses the most powerful Verisign secure socket layer (SSL) for encrypting customer data during transmission. To put this into non-technical terms, it would take 340,000,000,000 years for today's fastest computers to crack Verisign SSL.

How secure is it to Order Online through Credit Card?
CCAvenue,our online Payment processor  uses secure servers throughout. Contrary to media myth, computer-to-computer transactions using secure servers are generally considered very safe indeed - certainly as safe as, or even safer than, transactions which rely on signatures on bits of paper or card details dictated across a potentially open telephone lines. CCAvenue contains a number of features designed for e-commerce security across the Internet. Combined, these features make CCAvenue many times more secure than other "distant" users of a credit or debit card, such as telephone or mail order and of course, its competitors.
 CCAvenue adopts stringent security measures to ensure that critically sensitive information, such as your personal information, is protected. For ultimate data security CCAvenue follows the policy of making end customers place their credit card numbers and bank account details directly onto the secure web pages provided on Payseal.com and citibank.co.in and the various Net Banking interfaces. Authorization by ICICI's Payseal and Citibank secure gateways.
Your credit card Authorization is done using ICICI's E-Payments and Citibank High End Secure Payment Gateways. You enter all your personal information and credit card details on ICICI's E-Payments(Payseal) and Citibank's secure servers and the same is encrypted before it is transmitted over the Internet to the Acquiring Banks. Additionally CCAvenue's server is behind security firewalls to ensure maximum protection of your information. This guarantees that your information is inaccessible to any third party. CCAvenue uses industry-standard SSL (Standard Sockets Layer) Technology, which is used worldwide, for this data encryption.
ADDED SECURITY
The Card Verification Method, or CVM, consists of a 3 or 4-digit numeric code that is printed at the back of the credit card along with (after) the credit card number, where the card holder signs in his signature on the card. This additional 3 or 4 digit numeric code is not embossed on the card nor available in the magnetic stripe. This additional 3 or 4 digit is code is featured / incorporated on all Master Cards and Visa cards issued worldwide, including cards 'Valid only in India and Nepal'. Visa calls this security feature as CVV2 and Master Card calls it as CVC2.
The purpose of CVM is to ensure that the person submitting the transaction is in possession of the actual card, since the code cannot be copied from charge slips / receipts or skimmed from the magnetic band. CCAvenue requests you to provide this numeric code for your order and submits it with the authorization through the Citibank gateway. The card processor (i.e. Visa or Master Card) will then validate the code supplied with the number on record for the specific card, and return a match / no-match response.
Authentication by Verisign
CCAvenue is registered with Verisign, the world's best and most trust worthy Net Authentication Agency. CCAvenue also follows strict in-house security guidelines for ensuring confidentiality of your  information. Since the Payment Gateway application software is maintained at ICICI's E-Payments and Citibank's secure high-end servers, new payment technologies, standards and features are automatically implemented as they emerge. Citibanks and ICICI's E-Payments payment gateway is integrated with risk management component, which empowers them with the ability to control risk effectively. So you get the benefits of the latest technologies, which allows you to stay ahead in the rapidly changing landscape of E-commerce.
 

Are the items delivered as per the display on the web page ?
Image is indicative only. Perishable gifts are sourced locally . Local taste and individual craftmanship has its influence on the final product delivered. But IndiaFlowerDeliveries.com, reserves the right to deliver a similar / alternate product from different source for reasons beyond its control. In case of seasonal non-availability of flowers substitution of higher value will be done For more read our Terms & Conditions

 
When will I know that the delivery has been made?
After the delivery is completed we will also try and mail you the delivery confirmation the same day evening or by next day morning depending on the time of completion of your delivery.

Whose name will appear in Your  Credit card statement?
Your credit card statement will be billed as CCAvenue.com or Avenues (I) Pvt. Ltd who are the authorized online Payment processor  for IndiaFlowerDeliveries.com

What if the recipient's address is wrong or the recipient no longer stays there ?
We will inform you of such an eventuality. You can inform us to change the receiver's address 24 hrs before the delivery date, else your order will be cancelled and no refund will be made. But under no circumstances will the Flowers be changed. In case of perishable commodities like sweets, cakes, flowers etc., an extra charge (our cost price) will incur for re-purchase.


What if I have to cancel my order ?/What if I have to make some changes?
Orders once placed can be cancelled if ordered by Credit card if informed 24 hrs in advance. You can change your order or request for a message/address change 24 hours before the delivery date.  But in no circumstances will cancellation of order be allowed for Net Banking Transactions. Orders cannot be cancelled after the delivery date or after the delivery time. You are most welcome to send us your request for cancellation of any order and depending on the status of the order we will help you out accordingly.

What is India Flower Deliveries Refund Policy?
The Customer may cancel an Order without giving any reasons within a maximum period of 24 hours from the time of placing the Order, and receive a refund. Any Order cancellation subsequent to this would be governed by India Flower Deliveries Refund Policy . There will be no refunds in the cases of Orders for flowers and cakes as they are perishable items. Refunds for Orders placed for other items will be at the discretion of India Flower Deliveries.com , based on the status of India Flower Deliveries's Order with the vendor. If the order has not been placed with our Vendor then we will surely try our level best not to charge your credit card. But in no circumstances will cancellation of order be allowed for Net Banking Transactions.

What if the delivery is not done or is late ?
Even though we shall try to meet the date and time of delivery schedule as given in the order form, any delayed/early delivery for whatever reason shall not entitle the user for any damages from us. We are confident of providing prompt delivery service but due to unavoidable circumstances if any case arise such that we are not able to deliver the gifts, we shall refund you the money at the earliest. Please read our Terms and Conditions before placing the order.

What if the ordered item is out of stock or not available for shipping ?
Incase if an ordered item other then flowers is not available for shipping or if it is out of stock, India Flower Deliveries.com would promptly inform the sender of the gift by email and the sender can either cancel that or choose any alternate gift of that value or pay the difference for another gift. For Flowers if a particular flower or a particular colour is not available then the next best available combination will be delivered.

Do you charge extra for Shipping?
NO. All prices are inclusive of Free Shipping & Handling all over India.

Are there any additional charges apart from the charges mentioned on the Site
None. Our charges are all inclusive.

Can you deliver keeping my identity a secret?
Yes, we can do it provided you are not troubling anyone, because if such a referral comes back to us, we shall divulge your name. The understanding to keep your identity a secret is a mutual one.

Incase I have any doubts or require clarifications other than the topic covered in this FAQ, what should I do ?
We believe we have covered all the aspects here but just in case you have doubts or require clarifications on anything, feel free to mail us at info@indiaflowerdeliveries.com We will be honored to serve you.


I have more queries ! Can I talk to someone ?
Certainly. Feel free to call us on our Mobile at 00 91-9392485112(India/8am -8pm) for all matters pertaining to India Flower Deliveries.com
For issues related to our Payment Gateway you can contact our online Payment processor, CC Avenue on
PHONE: 022 - 26000816/846, 26491524
FAX: 022 - 26480772
EMAIL: contact@ccavenue.com

In case you think there is something we can improve upon please e-mail us at
info@indiaflowerdeliveries.com

If you have any special requests, remarks or you like to order a special customized gift, please don't hesitate to contact us!

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