Where can the Flowers be delivered ?
The Flowers can be delivered all across the length & breadth of  India Please view the Delivery locations. The same day delivery locations and all locations which can be immediately serviced are marked in Red. For the rest of the locations please do send us an e-mail specifying your desired product ,the delivery location and delivery date so that we could check and confirm the same.

From where are the Flowers bought ?
All the items are bought from the best Florists of the city which have been renowned for their quality for years. We deliver only Fresh Flowers.

Iam not very sure about your credentials!
You as a buyer can be rest assured about this web-sites credentials. India Flower Deliveries is the online Flowers site of ReachoutHyderabad.com which has been there in the market since the last 5 years having received rave reviews from the Press as well as from its esteemed visitors .Please read our 'Media Reviews' and 'Visitors Feedback' for details. Flower Orders that runs India Flower Deliveries.com is a Hyderabad based Organisation which has executed hundreds of orders for various National & International Florists

How do I place an order ?
First select the product you want. Then click on the "Add to card". Then to add more items you can click on "Add more items". Once you have all your items in the shopping cart, click on "Pay & Finish"..Fill in all the columns and you can write all your special instructions for delivery (like on what date you would like delivered etc.) . After entering all details click on "Submit" and you have placed your order. Incase you have any doubts or needs to clarify anything you may please email giving us more instructions regarding delivery. Please let us know all the instructions for your delivery at the earliest so we have ample time to make any changes.

I enter the order, what happens then ? How does the process go ?
As soon as you enter the order successfully, a message is sent to us, at Hyderabad, India. We start processing all orders at 9.00 am IST and make sure that the delivery is made  the same day. In the events of the recipient not currently available or neighbours not accepting the Flowers on behalf of the recipient, we will try to deliver it the next day by leaving a note for the recipient to contact our local office. Upon further delay, we will inform you to confirm the address / availability of the recipient. Almost all deliveries are acknowledged by the signature of the receiver and an e-mail is sent to you if there is a return message, after the delivery is complete. This ends the gift process.

Can I send some message along with the Flowers ?
Yes, You can send a message with the Flowers .You are eligible for a free card with your gift. Just  enter your details in the ' Instructions column'  and we shall send a free card along with your gift with your message on it

Can one order for Custom Made Flower Deliveries?
Yes, You are most welcome to send us your unique Flower Gift ideas like Delivering life Size Flowers, A Room full of Flowers, Flowers delivery to the same person 3-4 times a day,365 Roses etc...Pl do mail us your specifications and the same can be executed depending on the location and feasibility.

How many days do you take to deliver the Flowers after the payment has been made?
We deliver your Flowers on the specified date provided you. For the same day delivery orders the orders should be place before 12 Noon everyday. We believe that your occasion is important and we understand this .The Flowers shall be delivered during the working hours, from 9am. to 7.00 pm. We will try our best to deliver the Flowers at the exact time indicated by you but we request your cooperation to kindly accommodate reasonable time delays due to sporadic and festive demands. In certain cities on request we do deliver early morning from 7 am onwards.

How can I help to ensure my delivery is made on time?
When filling out the order form please make sure you complete all items to the best of your knowledge. Items such as address, telephone number and major landmarks are very helpful. Please indicate any instructions for us appropriately by separate e-mail if possible.

How do I make the payment ?
Our authorized online Payment processor , CCAvenue can handle customer purchases made through Master card, Visa ,JCB,Diner's Club,Citibank E-cards and American Express cards.
HDFC,Citibank, & Centurion bank, ICICI Infinity, UTI I-Connect, Global Trust Bank, and IDBI net banking clients can now pay online. We will soon be accepting payments from Net Banking clients of Indus Ind bank, State Bank of India, Bank of India, Federal Bank and State Bank of Travancore.

If a credit card company refuses or declines a charge, how can I get more information?
To protect the card owner's privacy, credit card companies do not tell the merchant (CCAvenue) the reason why a customer's charge was refused. If an order is refused or declined, you should contact your credit card company and ask the reason why the charge was declined. We however do email you  the message that the order has been refused or declined; and advise your to try again with a different credit card.

What level of encryption does your online retailer use?
CCAvenue , our online Payment processor  uses the most powerful Verisign secure socket layer (SSL) for encrypting customer data during transmission. To put this into non-technical terms, it would take 340,000,000,000 years for today's fastest computers to crack Verisign SSL.

How secure is it to Order Online through Credit Card?
CCAvenue,our online Payment processor  uses secure servers throughout. Contrary to media myth, computer-to-computer transactions using secure servers are generally considered very safe indeed - certainly as safe as, or even safer than, transactions which rely on signatures on bits of paper or card details dictated across a potentially open telephone lines. CCAvenue contains a number of features designed for e-commerce security across the Internet. Combined, these features make CCAvenue many times more secure than other "distant" users of a credit or debit card, such as telephone or mail order and of course, its competitors.
 CCAvenue adopts stringent security measures to ensure that critically sensitive information, such as your personal information, is protected. For ultimate data security CCAvenue follows the policy of making end customers place their credit card numbers and bank account details directly onto the secure web pages provided on Payseal.com and citibank.co.in and the various Net Banking interfaces. Authorization by ICICI's Payseal and Citibank secure gateways.
Your credit card Authorization is done using ICICI's E-Payments and Citibank High End Secure Payment Gateways. You enter all your personal information and credit card details on ICICI's E-Payments(Payseal) and Citibank's secure servers and the same is encrypted before it is transmitted over the Internet to the Acquiring Banks. Additionally CCAvenue's server is behind security firewalls to ensure maximum protection of your information. This guarantees that your information is inaccessible to any third party. CCAvenue uses industry-standard SSL (Standard Sockets Layer) Technology, which is used worldwide, for this data encryption.
ADDED SECURITY
The Card Verification Method, or CVM, consists of a 3 or 4-digit numeric code that is printed at the back of the credit card along with (after) the credit card number, where the card holder signs in his signature on the card. This additional 3 or 4 digit numeric code is not embossed on the card nor available in the magnetic stripe. This additional 3 or 4 digit is code is featured / incorporated on all Master Cards and Visa cards issued worldwide, including cards 'Valid only in India and Nepal'. Visa calls this security feature as CVV2 and Master Card calls it as CVC2.
The purpose of CVM is to ensure that the person submitting the transaction is in possession of the actual card, since the code cannot be copied from charge slips / receipts or skimmed from the magnetic band. CCAvenue requests you to provide this numeric code for your order and submits it with the authorization through the Citibank gateway. The card processor (i.e. Visa or Master Card) will then validate the code supplied with the number on record for the specific card, and return a match / no-match response.
Authentication by Verisign
CCAvenue is registered with Verisign, the world's best and most trust worthy Net Authentication Agency. CCAvenue also follows strict in-house security guidelines for ensuring confidentiality of your  information. Since the Payment Gateway application software is maintained at ICICI's E-Payments and Citibank's secure high-end servers, new payment technologies, standards and features are automatically implemented as they emerge. Citibanks and ICICI's E-Payments payment gateway is integrated with risk management component, which empowers them with the ability to control risk effectively. So you get the benefits of the latest technologies, which allows you to stay ahead in the rapidly changing landscape of E-commerce.
 

Are the items delivered as per the display on the web page ?
The products will match the image on the webpage as the images have been sourced from the Florists from whom the final order is going to be sourced. Image is indicative only. Perishable gifts are sourced locally . Local taste and individual craftmanship has its influence on the final product delivered. But IndiaFlowerDeliveries.com, reserves the right to deliver a similar / alternate product from different source for reasons beyond its control. In case of seasonal non-availability of flowers substitution of higher value will be done For more read our Terms & Conditions

 
When will I know that the delivery has been made?
We provide same day delivery confirmation for all the orders that have been executed.As soon as we receive the delivery confirmation we do send an email to you with the delivery details and we also send an sms if your mobile number has been provided as an acknowlegement that the delivery has been Completed.

Whose name will appear in Your  Credit card statement?
Your credit card statement will be billed as CCAvenue.com or Avenues (I) Pvt. Ltd who are the authorized online Payment processor  for IndiaFlowerDeliveries.com

What if the recipient's address is wrong or the recipient no longer stays there ?
We will inform you of such an eventuality. You can inform us to change the receiver's address within 5 days of receiving our message, else your order will be cancelled and no refund will be made. But under no circumstances will the Flowers be changed. In case of perishable commodities like sweets, cakes, flowers etc., an extra charge (our cost price) will incur for re-purchase.

What if I have to cancel my order ?/What if I have to make some changes?
Orders once placed can be cancelled if ordered by Credit card if informed 24 hrs in advance. You can change your order or request for a message/address change 24 hours before the delivery date.  But in no circumstances will cancellation of order be allowed for Net Banking Transactions. Orders cannot be cancelled after the delivery date or after the delivery time. You are most welcome to send us your Request for cancellation of any order and depending on the status of the order we will help you out accordingly.

What is India Flower Deliveries Refund Policy?
Refund Policy: The Customer may cancel an Order without giving any reasons within a maximum period of 24 hours from the time of placing the Order, and receive a refund. Any Order cancellation subsequent to this would be governed by India Flower Deliveries's Refund Policy . There will be no refunds in the cases of Orders for flowers and cakes as they are perishable items. Refunds for Orders placed for other items will be at the discretion of India Flower Deliveries.com , based on the status of India Flower Deliveries's Order with the vendor. If the order has not been placed with our Vendor then we will surely try our level best not to charge your credit card. But in no circumstances will cancellation of order be allowed for Net Banking Transactions.

What if the delivery is not done or is late ?
Even though we shall try to meet the date and time of delivery schedule as given in the order form, any delayed/early delivery for whatever reason shall not entitle the user for any damages from us. We are confident of providing prompt delivery service but due to unavoidable circumstances if any case arise such that we are not able to deliver the gifts, we shall refund you the money at the earliest. Please read our Terms and Conditions before placing the order.

What if the ordered item is out of stock or not available for shipping ?
Incase if an ordered item is not available for shipping or if it is out of stock, India Flower Deliveries.com would promptly inform the sender of the gift by email and the sender can either cancel that or choose any alternate gift of that value or pay the difference for another gift.

Do you charge extra for Shipping?
NO. All prices are inclusive of Free Shipping & Handling all over India.

Are there any additional charges apart from the charges mentioned on the Site ?
None. Our charges are all inclusive.

What else do you give along with the gift?
*Free standard Best Wishes card with the senders name & message on it.

Can you deliver keeping my identity a secret?
Yes, we can do it provided you are not troubling anyone, because if such a referral comes back to us, we shall divulge your name. The understanding to keep your identity a secret is a mutual one.

Incase I have any doubts or require clarifications other than the topic covered in this FAQ, what should I do ?
We believe we have covered all the aspects here but just in case you have doubts or require clarifications on anything, feel free to mail us at indiaflowerdeliveries@yahoo.co.in .We will be honored to serve you.


I have more queries ! Can I talk to someone ?
Certainly. Feel free to call us on our Mobile at 91-40-32485112(Hyderabad,India) for all matters pertaining to India Flower Deliveries.com
For issues related to our Payment Gateway you can contact our online Payment processor, CC Avenue on
PHONE: 022 - 26000816/846, 26491524
FAX: 022 - 26480772
EMAIL: contact@ccavenue.com

In case you think there is something we can improve upon please e-mail us at indiaflowerdeliveries@yahoo.co.in

If you have any special requests, remarks or you like to order a special customized gift, please don't hesitate to contact us!